Kelly Metcalf, Leadership Development Programme Manager at Fujitsu UK and Ireland, discusses using 360 Degree Feedback to embed culture change and to enhance customer relationships.
Article in the Sunday times 01 October 2006
In late 2005, Track won a bid to support the Fujitsu
Services’ Management Academy with 360 Degree Feedback for 2,500 of the company’s
managers, in 10 languages, across the UK, Europe and Scandanavia.
Here are some highlights from that article:
Two other consultancies were involved: Oxygen Learning, a leadership and teamwork
specialist, and Track Surveys, which specialises in the 360-degree feedback process
used to assess managers.
Module two: Leadership. Addresses issues of leadership styles, looking
at change, strengths and development opportunities, peer coaching and feedback,
delegation and motivation, communication and feedback from the 360-degree appraisals.
- Before tackling the second module, all the managers participate in
360 degree feedback. "The feedback from the tool was excellent, well done and
managed outstandingly," said Hutchins. "Participants were brought together
in a group that didn’t include immediate colleagues, so we were able to discuss
issues arising from the feedback in a secure and safe environment.
- "The feedback I received was useful and insightful and has led
me to reassess and refresh my approach to people management. I look forward to doing
the 360-degree feedback at the end of module three to see how much things have changed."
- "The academy is a significant investment
in development, but if you want to be the biggest player in the market, you need
to act as one country, not separate country locations.
"To get this message
out and chase the vision we need a reputation programme and a people-development
programme to enable all employees to share a common language, management behaviours
and attitude," he said.
Read the full article on the Sunday Times Online
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