A key skill for managers is being able to deal immediately and appropriately with small issues when they arise, rather than, as we are all prone to do, putting it off until it's become a huge problem. So as well as the skills mentioned in the article, such as listening, assertiveness and task-focus, it's essential that the manager does not procrastinate, takes action and ensures that feedback is given on a daily basis.
With daily feedback, small problems can be quicky cleared up, and just as importantly, opportunities for praise will also come about much more frequently.
And it makes the 360 Degree Feedback much more valuable and development focused if performance issues have already been dealt with and cleared out of the way by the time the feedback comes in!
For a quick checklist on giving feedback, go to our home page and download 'How to Give Great Feedback' - there's a 'What not to do' guide as well!