Mistrust of senior managers strangles business
A recent article in HR Zone talks about how mistrust of Senior Managers can really stop an organisation achieving its goals. I would add that the only way senior managers can build trust with other managers and staff is by:
- consistent, jargon-free communication and
- 2 way feedback with visible changes resulting from that feedback, both individually and organisationally
I would suggest therefore
- more honest discussions at individual and team level (use tools like Team Works to encourage open discussion and to focus on problem solving)
- formal and informal ways of finding out what's going on and measuring key activities and attitudes, such as 360 Degree Feedback, Attitude and Engagement surveys)
- and lots of help for managers to balance their sometimes conflicting role as employee coach and mentor on one side and company representative on the other