Employees are Pivotal in the Employee-Customer Encounter – Just Ask HCL
This article outlines how HCL has used 360 Degree Feedback, as well as a number of other simple tools, to boost employee engagement and consequently, retention.
We think that sharing 360 Degree Feedback across the organisation is a fantastic idea. It might be a step too far for some organisations though, so you could start by publishing the company 360 statistics first (rather than the feedback for each person), and then eventually moving on to individual feedback.
The improvement in HCL's retention is impressive - engaging your employees and involving them in the business really does make a difference!